Terms and Conditions

Introduction

The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

Each Shack has a maximum occupancy number, which you must stick to, unless otherwise agreed with us in advance.

We can cater for group bookings, and welcome parties, wedding events, corporate bookings and most other group events. However, in order to ensure privacy and peace for our guests, we will only take group bookings for the entire site.

The farm has a noise curfew at 11pm and we ask our guests to respect the peace and quiet that is part of Westley Farm’s unique charm.

We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

The property is let strictly for holiday use and no ‘right to remain’ exist for the guest or anyone in the party.

We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

Neither Fireside Glamping nor the owner shall be held responsible or liable for any loss or damage suffered by you or members of you party.

Website accuracy

Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.

While we do our best to ensure that all offer information is up to date and accurate, very occasionally some advertised short breaks in certain accommodation may not always be available on all the dates advertised. Please enquire when booking.

Online Booking

Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 7 working days.
All communications rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc… if contact information is incorrect. We will make every effort to supply you with the relevant booking confirmations and receipts.

Communicating with you

We carry out most communication with you by email. We tend to phone only in emergency or if we can’t get you by email. We will only email offers and updates about Fireside Glamping a few times a year, and of course we’ll take you straight off our mailing list if you ask us to.

How to pay

All payments need to be made in pounds sterling.
At the time of booking you can either:
Pay in full, including any extras you have requested.
Pay 25% deposit, to secure your booking, with the remaining 50% due 6 weeks before your arrival.
The easiest way to pay for your holiday is online, through Paypal or by Bank Transfer.

Our account details are:

  • Account: 83464650
  • Sort code: 08-93-00

Reference: your name
We will notify receipt of all payments, by email.

Cancellations and Refunds

If you have to cancel, the following charges will be made:

  • 0 – 13 days from holiday start date 100% of accommodation cost
 (no refund given)
  • 14 – 27 days from holiday start date (*25% refund given)
  • 28 – 55 days from holiday start date (40% refund given)

Damages

Our guests tend to be careful and we appreciate this very much. Sometimes accidents happen, and we ask that you let us know about any accidental breakages straight away (by phone, text or email) so that we can arrange repairs/replacements before the next guests arrive. Please don’t try to fix things yourselves (for example washing blankets which can, and do, shrink)… we’d rather know, and deal with things later.

Non-availability

In the very unlikely event that the Shack you have booked becomes unavailable or unsuitable for your holiday for reasons beyond our control, we will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible, or is not acceptable to you, all rental monies paid in advance will be refunded in full and you will have no further claim against Fireside Glamping.

The Sheek Shack descriptions

We make every effort to describe shacks and facilities as accurately as possible, and to keep information up-to-date. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.

Firewood

Each shack has a woodburning stove installed and there is a fire pit outside for your use and campfire cooking. We don’t allow guests to take wood from the forest but do provide well seasoned, split and dry firewood and kindling for £10 / wheelbarrow, payable we and if you need it.

Linen

We provide high quality bed linen, feather duvets and towels. You are welcome to bring your own linen if you choose.
We do not provide children’s bed linen.

Standards

We take pride in our accommodation, and maintain facilities to a high standard, however sometimes things do break down or malfunction. Please let us know straight away, by phone, text or email if something isn’t working, and we will make every effort to sort it out straight away.

Changeover days

Please note that all changeovers are a Monday or a Friday unless stated otherwise. If you are visiting for a short break or long weekend we will make specialarrangements for you.

Arrival and departure times

We request that you arrive at or after 4pm on the first day of your stay, and depart by 10am on the last day (except for on Sunday’s when departure time can be anytime up until 4pm).  This is to make sure that our housekeepers have enough time to prepare for the next guests.

Smoking

We have a no smoking rule in all our Shacks. We ask you not to smoke inside any Shack, shed or outbuildings. Should you smoke outside, please clear any smoking litter.

Safety and security during your stay

The Shacks are located in a rural environment, with uneven ground, steep slopes, trees and ponds. In addition, there are wood burning stoves, candles, lighters & matches, open fires and BBQs. The Shacks and the field kitchen are equipped with sharp kitchen knives. Please have fun, but also be aware of the risks and supervise and advise children accordingly. We cannot take responsibility for injury however caused.